What We Offer
Customized Solutions
Ward works with you as well as insurance brokers and carriers to understand the enrollment needs of your business. Our team will work to build an enrollment solution that accommodates the size of your business, your core and voluntary benefits plans, and employee availability. Our benefits counselors then enroll your employees through on-site meetings or virtually through our call center. In providing these services, we aim to build a lasting relationship with your business.
- We take the hassle out of enrollment
- We act as an extension of your company
- Your company's needs are our goals
Communication & Engagement
We’ll make sure your employees understand both the benefits plans they’re being offered as well as the enrollment process itself. Before the enrollment starts, Ward Services communicates high-level benefit information to your employees in the medium most accessible to them. When it’s time to enroll, we work to make sure your employees are well-informed about their benefits options during their one-on-one enrollment session with our benefits counselors.
- We communicate in your preferred medium
- Enrollments are communicated in advance
- Employees are informed of their options
On-Site Meetings
When it’s time to enroll, a Ward Services benefits counselor will meet onsite with each and every one of your eligible employees to make sure they understand their benefits options and are making the most of the plans they’re being offered. We don’t push sales and will work with your team to answer any questions or concerns they have. Your employees can set up an appointment at a date and time that best suits them, and we offer online scheduling solutions. We will work with you to ensure all social distancing guidelines are upheld during the meetings.
- Employees schedule an enrollment appointment
- Benefits enrollment is handled in person
- Our counselors can answer employee questions
Call Center Enrollments
We offer full support for handling enrollments over the phone with optional video conferencing. Our call center enrollments operate at the exact same capacity and responsiveness as our on-site enrollment solutions. Phone calls are handled over a secure, recorded line. Video conferencing is handled in compliance with HIPAA standards. Your employees will still get a one-on-one enrollment experience at a date and time they choose, but they do not need to be physically present with our counselors. Just like with our on-site meetings, employees can schedule their appointments online.
- Support for phone calls and video conferencing
- Exact same services offered as on-site meetings
- Online appointment scheduling
Flexibility
One of our strengths is our flexibility in meeting your enrollment needs. We partner with businesses of all sizes and backgrounds. We’re carrier neutral and work with Aflac, Allstate, Colonial, Combined, ID Experts, Madison National, Minnesota Life, The Standard, Sun Life, Transamerica, Trustmark, UNUM, Voya and many more! We also support enrollments through online enrollment platforms such as BenSelect. If needed, we can enroll core and voluntary benefits across multiple enrollment systems.
- We are carrier neutral
- We support online enrollment platforms
- We can enroll benefits between multiple systems
Result-Driven Strategy
As our team works with yours to understand your business and its enrollment needs, we'll work with you to set enrollment goals. Our business is driven by the results of your enrollment. When our benefit counselors meet with your employees to explain their benefits, you'll see higher participation rates for your enrollments. Ward will coordinate with your team to set both short and long term enrollment goals as we form a lasting relationship with your company. We review these goals during annual planning meetings with you and your team.
- Short and long term enrollment goals
- Higher benefits participation rates
- Goals are reviewed annually
Capacity & Experience
With over 40 years of practice in the benefits communication industry, Ward Services has the experience to deal with the complexity and unique challenges that come with enrollments. We are a national enrollment firm and service businesses of all sizes, from as small as 250 employees to as large as 10,000+. Ward partners with employers and brokers in a variety of industries. We enroll school districts, grocery chains, retailers, distribution centers, manufacturing facilities and healthcare organizations.
- Over 40 years of experience
- Scalable to the size of your business
- Background in a variety of industries
Security
We value the security of your employees' personal data. We are PCI-DDS Section 6 Data Security Compliant and SSAE 16 Compliant. Our IT Security support is hosted through VC3, Inc. in Columbia, SC. Our data is backed up in multiple data centers. We use 256 bit encryption and TLS for all personal information transmitted over the internet. Ward maintains an SFTP secure server for transmitting census data and other PHI sensitive file sharing. We are compliant with South Carolina's Insurance Data Security Act.
- PCI-DDS Sect. 6 Data Security Compliant
- Data encryption & SFTP transfers
- See Ward Services' Privacy Policy
Support
Ward Services works to make the entire enrolment process smooth from start to finish. During the enrollment, our case planners will work closely with you to monitor your locations and provide additional resources when needed. We also offer full support for brokers, carriers, employers and employees both during and after the enrollment through our call center. We build personal relationships with our clients and provide direct lines to contact us about any concerns.
- Direct lines of communication at Ward
- Case planners monitor enrollment needs
- Support during and after enrollment via call center